A vacancy has arisen for an IT Infrastructure & Operations Lead reporting to the Head of IT & Risk at Tuning Fork Pty Ltd t/a Yamaha Distributors South Africa. The vacancy is open to candidates with immediate effect.

 

Company: Tuning Fork Pty Ltd t/a Yamaha Distributors South Africa

Reporting To: Head of IT & Risk

Availability: Immediate

 

Position Overview: To ensure the reliable, secure, and efficient operation of the organisation’s IT infrastructure and systems through effective operational management and vendor coordination.

Job Description:

Infrastructure Platform Stability 

• Monitor servers, cloud platforms, networks, identity services, and endpoints
• Maintain infrastructure monitoring tools and alerting mechanisms
• Coordinate proactive maintenance and performance tuning
• Ensure capacity planning and system optimisation

 

ERP Platform Operational Support

• Monitor ERP system health, availability, and performance
• Coordinate support with ERP vendors and partners
• Manage ERP patching, upgrades, and maintenance cycles
• Support integrations between ERP, warehouse, and reporting systems
• Coordinate resolution of ERP-related incidents

 

MSP Governance & Vendor Coordination

• Coordinate daily operational activities with MSPs
• Monitor SLA adherence and service delivery performance
• Escalate and resolve vendor-related issues
• Enforce operational standards and contractual obligations

 

Incident, Problem & Change Management

• Lead and coordinate major incident response
• Facilitate root cause analysis (RCA) and problem resolution
• Participate in Change Advisory Board (CAB) processes
• Ensure proper documentation of incidents and changes

 

Minimum Requirements:

• Bachelor’s degree in Information Technology
• Computer Science, or a related field

 

Minimum Experience:

• 6–10 years’ experience in IT infrastructure or operations environments
• Proven experience managing enterprise infrastructure (servers, networks, cloud platforms)

 

Competencies:

• Solid technical foundation
• Proven operational experience
• Strong service management capability (ITIL-aligned) ▪ Ability to manage vendors and complex environments

 

Personal Attributes:

• Well spoken, willingness to learn and go the extra mile.
• An individual with a positive mindset, who is accountable, highly performing, consistent, reliable and honest.

 

Application Deadline: 31 March 2026

Important Notice: If you have not received a response within two weeks after the closing date, please consider your application unsuccessful.